Navgati - Developmental Programmes

About the programme

Assertiveness is a positive communication skill - essential for success in today’s competitive workplace.

Assertive employees are able to state their opinions clearly, disagree in meetings without causing unpleasantness, chase up colleagues for things that they promised, and cope with angry customers without destroying relationships.

Assertive managers are able to say no to unreasonable employee requests, confront poor performance, and handle irate clients. They remove suspicion and reservations by establishing trust and rapport.

Assertive people are internally secure and own up to their mistakes without defensiveness or buckpassing. Assertiveness leads to constructive working relationships and a reduction in stress levels.

In this programme, participants will

Understand the difference between assertive, aggressive, and passive behavior

Identify what prevents us from being assertive - including learning about life scripts, discounting and drama triangle

Learn techniques to be assertive

Practice being assertive in a range of situations - including

	Saying no, setting boundaries
	Dealing with criticisms, receiving fedback
	Making requests, giving feedback, confronting
	Building relationships, showing empathy, inspiring confidence with customers

Participants will have plenty of opportunities to identify their own assertive style. Teaching methodologies include self-assessments, case studies, videos, and role playing, and there will be immediate opportunities to apply the tools and techniques learned.


2 Days