Idea for illustration

Manager says, “I want you to be more responsible.”

Employee says, “But I thought you said, I was responsible for all the mistakes in the department.”

This course is designed for people managers to develop skills to use performance appraisals to improve individual performance and correct behavior. It prepares them to make appraisal meetings effective, constructive and focused while also dealing with difficult reactions they will encounter from appraisees.

In the programme participants will learn skills to

	Introduce, conduct, and close performance appraisal discussions effectively
	Evaluate actual on-the-job performance against the performance objectives
	Avoid performance appraisal pitfalls
	Support and develop employees for enhanced performance
	Know how to handle difficult performance appraisal situations

Programme Content
	Planning for good performance
	Identifying key performance areas Clarifying performance standards Agreeing to specific goals
	Preparation for meeting
	Collecting inputs Performance diagnosis – identifying what is responsible for the poor performance Common pitfalls and rating errors